Privacy Policy

At Mona Healthy Foods LTD, we are committed to protecting the privacy and security of your personal data. This privacy policy explains how we collect, use, and protect your information when you interact with our business.

Personal Data We Collect

We may collect the following types of personal data from you:

• Contact information (name, address, email, phone number)
• Payment information (credit/debit card details, bank account details)
• Order and transaction history
• Website usage data (IP address, browser type, pages visited)
• Any other information you provide to us voluntarily

How We Use Your Personal Data

We use your personal data for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders, deliveries, and customer service inquiries
• Improving our products, services, and website
• Personalizing your shopping experience and providing relevant recommendations
• Sending you marketing communications (if you have opted in)
• Complying with legal and regulatory requirements

Legal Basis for Processing

We process your personal data based on the following legal bases:

• Performance of a contract: When we use your data to process your orders and provide our services.
• Legitimate interests: When we use your data to improve our products, services, and website, and to send you marketing communications (if you have not objected).
• Consent: When you have given us clear consent to process your data for a specific purpose, such as receiving marketing communications.

Sharing Your Personal Data

We may share your personal data with the following third parties:

• Payment processors and financial institutions to handle your payments
• Delivery service providers to fulfil your orders
• IT service providers who assist in maintaining our systems
• Analytics and marketing service providers to help us understand and improve our business
• Law enforcement or government authorities if required by law

We do not sell or rent your personal data to any third parties for their own marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes measures such as encryption, access controls, and regular security audits.

Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy, or as required by law. We will securely delete or anonymise your data when it is no longer needed.

Your Rights

As a UK-based business, we comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). You have the following rights regarding your personal data:

• Access your data and receive a copy of it
• Rectify inaccurate or incomplete data
• Erase your data (subject to legal exceptions)
• Restrict or object to the processing of your data
• Withdraw your consent for processing (where applicable)
• Lodge a complaint with the Information Commissioner's Office

To exercise your rights or if you have any questions or concerns about our privacy practices, please contact us at info@monahealthyfoods.co.uk.

Changes to this Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. Please check our website regularly to stay informed about our privacy practices.

This privacy policy is effective as of 1/11/2024.