Terms and Conditions

Welcome to Mona Healthy Foods LTD, an online retailer of high-quality traditional packaged food products such as olive oil, olives, and honey, based in England, UK. By placing an order with us, you agree to the following terms and conditions:

Entire Agreement

• These terms and conditions, along with our Privacy Policy, constitute the entire agreement between the customer and Mona Healthy Foods LTD, superseding any prior agreements.

Our services

Ordering

• All orders are subject to availability and acceptance by Mona Healthy Foods LTD.
• We reserve the right to refuse or cancel any order at our discretion, including if we reasonably believe the order to be fraudulent.
• Orders can be placed through our website at monahealthyfoods.co.uk.

Pricing and Payment

• All prices are displayed in British Pounds (GBP) and include UK Value Added Tax (VAT) where applicable.
• Payment must be made in full at the time of order using one of the secure payment methods we accept, such as debit or credit card.
• We may perform security checks to verify the legitimacy of the payment method used.
• Payments are performed through our 3rd party payment provider, Stripe and are subject to their terms and conditions.

Delivery

• We deliver to addresses located in England and Wales only.
• Delivery times are typically 2-4 business days from the date of dispatch, but may vary depending on your location.
• We do not deliver to Northern Ireland or Scotland.
• A standard delivery charge of £6 will be applied to each order.
• Orders above or equal to £60 qualify for free delivery.
• You will receive a tracking number to monitor the status of your delivery.

Chilled Delivery

Our chilled delivery costs £8.50. This is due to the extra care and materials required to ensure chilled products are not damaged during transit. We offer free delivery on chilled orders over or equal to £70. We ship chilled orders with fast track next day delivery service. All products will be sent in insulated packaging to ensure items are kept at the correct temperature during transit (max 48 hours). Orders containing chilled goods are dispatched Monday to Thursday. We do not send such orders between Friday and Sunday to ensure products are not delayed.

We will always strive to deliver orders in a timely manner, however it is your obligation to supply a full and accurate address for delivery and to ensure there is someone present to accept the parcel and ensure the products are chilled immediately upon receipt. You absolve us of any liability for the condition of the products when there is a delivery problem due to an incomplete or inaccurate delivery address having been provided, or if the courier is unable to leave the order at the address provided, regardless of any instructions provided. You also acknowledge it is up to you to scrutinise all products received for any indication of not being fit to consume, and to let us know of any problems within 24 hours of receipt.

We strongly advise that you or a designated representative be present at the delivery address to receive your order. Tracking details will be provided via email to facilitate your planning. In the event of an unsuccessful delivery attempt, you consent to your order being returned to the courier's depot for subsequent redelivery. Please be aware that this may result in temporary storage conditions that deviate from optimal temperature requirements, although our packaging is designed to maintain appropriate temperatures for several days.

Current courier service do not require signature confirmation, potentially resulting in unattended delivery of chilled items. While couriers are instructed to select secure locations, there is a risk of parcels being left in visible areas. We cannot assume liability for parcels that are misplaced under these circumstances.

Please note that the statutory 14-day return period for ambient temperature products does not extend to chilled items. By placing an order, you acknowledge and accept that unforeseen delays may occur during transit or storage, potentially resulting in temporary deviations from manufacturer-recommended temperature guidelines. You agree that products remain safe for consumption within reasonable timeframes outside of these recommended conditions.

We reserve the right to dispatch chilled orders in multiple shipments in cases of stock unavailability or delays.

Returns and Refunds

• Customers have the right to cancel their order and receive a full refund within 14 days of receiving the goods, in accordance with the Consumer Contracts Regulations 2013.
• After 14 days, we accept returns within 30 days of delivery for a full refund, provided the items are unused and in their original condition, as per the Consumer Rights Act 2015.
• Shipping costs are non-refundable.
• To initiate a return, customers should contact our customer service team at info@monahealthyfoods.co.uk and follow our returns procedure.
• Refunds will be issued to the original payment method used.

Product Information

• While we strive for accuracy, product information, including ingredients, nutritional details, and allergens, is subject to change by manufacturers.
• Customers should always check the product packaging for the most up-to-date details.
• If you have any specific dietary requirements or allergies, please check the product information carefully before placing an order.
• We cannot guarantee that our products are free from cross-contamination of allergens.

Liability

• Mona Healthy Foods LTD will not be liable for any indirect, special, or consequential loss or damage arising from the use of our products.
• Our maximum liability shall not exceed the purchase price of the product.
• We do not exclude or limit our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited by UK law.

Our customers

Age Restriction

• Customers must be at least 18 years old to purchase products from Mona Healthy Foods LTD.
• We reserve the right to cancel any orders placed by minors.

Indemnification

• Customers agree to indemnify and hold harmless Mona Healthy Foods LTD, its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorney's fees) arising from the customer's use of our products or services.

Statutory Rights

• Nothing in these terms and conditions affects the statutory rights of customers who are consumers. As a UK-based online business, we comply with all relevant consumer protection laws, including:
• The Consumer Rights Act 2015: This Act provides consumers with certain rights when purchasing goods online, including the right to receive products that are of satisfactory quality, fit for purpose, and as described. Customers have 30 days to return faulty items for a full refund. [Link: https://www.legislation.gov.uk/ukpga/2015/15/contents/enacted]
• The Consumer Contracts Regulations 2013: These regulations give customers the right to cancel their order within 14 days of receiving the goods, for any reason, and receive a full refund. Certain exceptions may apply. [Link: https://www.legislation.gov.uk/uksi/2013/3134/contents/made]
• The Data Protection Act 2018: This act regulates how Mona Healthy Foods LTD collects, uses, and protects the personal data of our customers. [Link: https://www.legislation.gov.uk/ukpga/2018/12/contents/enacted]
• If there are any instances where our terms and conditions conflict with the statutory rights of UK consumers, the customer's legal rights will take precedence.
• Customers are encouraged to familiarise themselves with their rights when shopping online.

General

Privacy

• We respect the privacy of our customers and will use their personal information in accordance with the Data Protection Act 2018 and our Privacy Policy, available on our website.
• Customers have the right to access, rectify, or delete their personal data held by us.

Intellectual Property

• Mona Healthy Foods LTD owns or licenses all intellectual property rights, including trademarks, copyrights, and patents, related to the products and website.
• Customers may not reproduce, modify, or distribute any content from our website without prior written permission.

Third-Party Platforms

• If customers place orders through third-party platforms or marketplaces, the terms and conditions of those platforms may also apply in addition to our own.

Force Majeure

• Mona Healthy Foods LTD will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by an event outside our reasonable control.
• An "event outside our control" means any act or event beyond our reasonable control, including without limitation:
• Strikes, lock-outs or other industrial action by third parties.
• Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster.
• Failure of public or private telecommunications networks.
• Acts, decrees, legislation, regulations, or restrictions of any government.
• If an event outside our control takes place that affects the performance of our obligations under these terms:
  • We will contact you as soon as reasonably possible to notify you.
  • Our obligations under these terms will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control.
  • We will arrange a new delivery date with you after the event outside our control is over.

Governing Law and Jurisdiction

• These terms and conditions are governed by the laws of England and Wales, and any disputes will be resolved in the courts of England and Wales.

Amendments to the terms and conditions

• Mona Healthy Foods LTD reserves the right to update these terms and conditions at any time.
• The new terms and conditions will apply to any orders placed after the terms and conditions update.
• If you do not wish to accept the new terms and conditions, you have the right to cancel any undelivered orders and receive a full refund.
• Please check our website regularly to ensure you are aware of the current version of the terms and conditions.

Disclaimers

• Mona Healthy Foods LTD makes no warranties, express or implied, regarding the merchantability, fitness, or safety of our products.
• Customers use the products at their own risk.

Severability

• If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

Electronic Communication

• By placing an order with Mona Healthy Foods LTD, you consent to receiving communications from us electronically, such as emails, text messages, or notifications through our website or mobile app.
• These electronic communications may include order confirmations, shipping updates, promotional offers, and other information related to your purchase or our business.
• You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
• You are responsible for keeping your contact information, including your email address, up to date in your account so that we can communicate with you effectively.
• You can opt-out of receiving non-essential electronic communications from us by contacting our customer service team or following the unsubscribe instructions provided in the communication.

Waiver

• If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
• If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Applicability of Terms

• These terms and conditions apply to all orders placed with Mona Healthy Foods LTD through our website.
• If you purchase products from Mona Healthy Foods LTD through a third-party platform or marketplace, such as an online grocery retailer, the terms and conditions of that platform may also apply in addition to our own.
• In the event of any conflict between these terms and conditions and the terms of the third-party platform, these terms and conditions will take precedence, unless otherwise stated.
• These terms and conditions do not affect your statutory rights as a consumer, which will always take priority.

Complaints and Disputes

• If you have any complaints about our products or services, please contact our customer service team at info@monahealthyfoods.co.uk.
• We will aim to respond to your complaint within [5] business days and work to resolve the issue.
• These terms and conditions are governed by the laws of England and Wales, and any disputes will be resolved in the courts of England and Wales.

If you have any questions or concerns, please contact our customer service team at info@monahealthyfoods.co.uk.